This Privacy Policy explains exactly what personal data coc4d collects from its members, why we collect it, how it is stored and protected, who we may share it with, and what rights you hold over your own information. We are committed to handling your data with transparency and care.
Your privacy is a priority at coc4d. This Policy forms part of the coc4d Terms & Conditions. By registering an account or continuing to use the coc4d platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.
coc4d operates the online gaming platform accessible at coc4d.club and is the data controller responsible for the personal information you provide when using our services. We take our obligations as a data controller seriously and are committed to processing your data lawfully, fairly, and transparently.
This Privacy Policy applies to all members and visitors of the coc4d platform, including those accessing the site from Indonesia and other permitted jurisdictions. It covers data collected through the coc4d website, any associated mobile-optimised interfaces, and through direct communication channels such as live chat, email, and WhatsApp support.
This Policy should be read alongside the coc4d Terms & Conditions and the coc4d Responsible Gaming Policy, both of which are incorporated by reference.
For the purposes of this Privacy Policy, the following terms carry the meanings set out below:
coc4d collects the following categories of personal data from its members:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality, government-issued ID number (KTP, SIM, or passport) | Registration & KYC |
| Contact Data | Email address, Indonesian mobile telephone number, WhatsApp number | Registration |
| Financial Data | Bank account names and numbers (BCA, BRI, BNI, Mandiri, CIMB Niaga), e-wallet account identifiers (GoPay, OVO, DANA, ShopeePay, LinkAja), deposit and withdrawal transaction records | First deposit & ongoing transactions |
| Gaming Activity Data | Bet history, game session logs, wagering amounts, win/loss records, bonus usage, game preferences | Continuous during platform use |
| Technical Data | IP address, device type, operating system, browser type and version, screen resolution, referring URL, session duration | Each platform visit |
| Communication Data | Live chat transcripts, email correspondence, WhatsApp messages exchanged with coc4d support | When contacting support |
| Responsible Gaming Data | Deposit limits set by the Member, cooling-off periods, self-exclusion requests, session time records | When player protection tools are activated |
coc4d does not intentionally collect sensitive personal data (such as racial or ethnic origin, political opinions, religious beliefs, or biometric data) beyond what is strictly necessary to verify a Member's identity and age during the KYC process.
The majority of your Personal Data is collected directly from you when you register an Account, complete the KYC verification process, make a deposit or withdrawal, contact our support team, or use any interactive feature of the coc4d Platform.
When you visit the coc4d website, our servers automatically record Technical Data including your IP address, browser characteristics, device identifiers, and navigation patterns. This data is collected through server logs, cookies, and similar tracking technologies. See Section 10 for full details on cookie usage.
coc4d may receive data about you from third-party sources including: payment processors (to verify transaction authenticity); identity verification service providers (to cross-check KYC documents); fraud detection agencies (to identify suspicious activity); and game providers such as Evolution Gaming and Pragmatic Play Live (to resolve game-outcome disputes). All third-party data providers are contractually required to have a lawful basis for sharing your data with us.
coc4d processes your Personal Data for the following purposes:
coc4d processes your Personal Data on one or more of the following legal bases:
| Legal Basis | Application |
|---|---|
| Contractual necessity | Processing required to fulfil our obligations under the coc4d Terms & Conditions — including account management, payment processing, and game service delivery. |
| Legal obligation | KYC/AML compliance, record retention, and responding to lawful requests from regulators or law enforcement agencies. |
| Legitimate interests | Fraud prevention, security monitoring, platform analytics, and responsible gaming oversight — where those interests are not overridden by your privacy rights. |
| Consent | Sending direct marketing communications and placing non-essential cookies on your device. You may withdraw consent at any time without affecting the lawfulness of prior processing. |
coc4d does not sell, rent, or trade your Personal Data to third parties for their own independent commercial purposes. We may share your data with the following categories of authorised recipients, strictly on a need-to-know basis and subject to data processing agreements that impose equivalent privacy protections:
coc4d may disclose your Personal Data to regulatory authorities, law enforcement agencies, or courts of competent jurisdiction where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of coc4d, its members, or the public.
In the event of a merger, acquisition, reorganisation, or sale of all or substantially all of coc4d's assets, your Personal Data may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer and any material change in data-processing practices via your registered email address.
Cross-border transfers: Some of coc4d's third-party service providers may be located outside Indonesia. Where Personal Data is transferred internationally, coc4d ensures that appropriate safeguards — such as standard contractual clauses or equivalent protections — are in place to maintain a standard of data protection consistent with this Policy.
coc4d retains your Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any applicable legal, regulatory, accounting, or reporting requirements. The following general retention periods apply:
| Data Category | Retention Period |
|---|---|
| Account and Identity Data | Duration of account plus 5 years after closure, to satisfy KYC/AML record-keeping obligations. |
| Financial Transaction Records | Minimum 5 years from the date of each transaction, in accordance with standard financial record-keeping practices. |
| Gaming Activity Logs | 3 years from the date of each session, unless a dispute is open — in which case records are retained until the dispute is fully resolved. |
| Support Communications | 2 years from the date of the last communication in a support thread. |
| Technical / Log Data | 12 months on a rolling basis, then deleted or anonymised. |
| Marketing Consent Records | Until consent is withdrawn plus 1 year (to demonstrate compliance). |
When your data is no longer required, coc4d will securely delete or anonymise it. Anonymised data (from which you cannot be identified) may be retained indefinitely for analytical purposes.
coc4d implements a comprehensive set of technical and organisational security measures to protect your Personal Data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:
While coc4d takes every reasonable precaution, no online platform can guarantee absolute security. You play an important role in keeping your Account secure — use a strong, unique password and enable two-factor authentication. If you suspect that your Account credentials have been compromised, contact coc4d support via 24/7 live chat immediately.
Data Breach Notification: In the event of a Personal Data breach that is likely to result in a high risk to your rights and freedoms, coc4d will notify affected Members without undue delay and will take immediate steps to contain the breach and minimise any harm.
Cookies are small text files that a website places on your device when you visit it. They allow the website to remember your actions and preferences over a period of time, so you do not have to re-enter them every time you visit. coc4d also uses similar technologies such as web beacons (pixel tags) and local storage where cookies are not available.
| Cookie Type | Required? | Purpose |
|---|---|---|
| Strictly Necessary | Always active | Maintaining your login session, remembering items in your bet slip, and enabling core Platform functionality. Cannot be disabled without breaking the site. |
| Functional | Optional | Remembering your display preferences, language settings, and previously selected deposit method to personalise your experience. |
| Analytical | Optional | Collecting aggregated data on how visitors use the coc4d Platform (pages visited, time on site, error reports) to help us improve the platform's performance and usability. |
| Marketing | Optional (consent required) | Tracking your interactions with coc4d promotional content to allow us to serve you relevant offers. Only activated where you have given explicit consent. |
You can control and delete cookies at any time through your browser settings. Most browsers allow you to refuse new cookies, delete existing cookies, and set preferences for specific websites. Please note that disabling strictly necessary cookies will impair the functionality of the coc4d Platform and may prevent you from accessing certain features, including your Account. For instructions on managing cookies in your specific browser, refer to your browser's help documentation.
As a coc4d Member, you have the following rights in relation to your Personal Data. To exercise any of these rights, submit a written request to [email protected] with "Data Rights Request" in the subject line. coc4d will acknowledge your request within 48 hours and provide a substantive response within 30 days.
Request a copy of all Personal Data coc4d holds about you, along with information about how it is being processed.
Request correction of any inaccurate or incomplete Personal Data held in your Account record.
Request deletion of your Personal Data where it is no longer necessary for the purposes for which it was collected — subject to our legal retention obligations.
Request that coc4d restricts the processing of your data in certain circumstances, such as while a dispute about its accuracy is being resolved.
Request a structured, machine-readable export of the Personal Data you have provided to coc4d, for transfer to another service provider.
Object to the processing of your data for direct marketing purposes at any time, with immediate effect. Also object to processing based on legitimate interests where you believe your rights override those interests.
Please note that some rights are subject to limitations — for example, the right to erasure cannot override coc4d's obligation to retain KYC and financial records for the minimum periods set out in Section 8. coc4d will explain any such limitation clearly when responding to your request.
The coc4d Platform is strictly restricted to individuals who are 21 years of age or older. coc4d does not knowingly collect Personal Data from anyone under the age of 21. If coc4d becomes aware that a Member is under 21, the Account will be closed immediately and all associated Personal Data will be deleted except where retention is required by law. If you are a parent or guardian and believe that a minor has created a coc4d Account, please contact us immediately at [email protected] so that we can take prompt corrective action.
coc4d reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or platform functionality. When we make material changes, we will notify all registered Members via their registered email address at least seven (7) days before the updated Policy takes effect. The "Last updated" date at the top of this page will always reflect the most recent revision. We encourage you to review this page periodically to stay informed about how coc4d handles your Personal Data.
Your continued use of the coc4d Platform after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy.
For any questions, concerns, or requests relating to this Privacy Policy or coc4d's data-processing practices, please reach out through one of the following channels:
For responsible gaming concerns or self-exclusion requests, please refer to the dedicated Responsible Gaming page.
Every measure we take is designed to keep your personal information secure, transparent, and firmly under your control.
All data exchanged between your device and coc4d is protected by TLS/SSL encryption. Sensitive stored data — including your financial account identifiers — is encrypted at rest using AES-256 standards.
coc4d will never sell, rent, or trade your Personal Data to third parties for their own commercial gain. Your information is shared only with authorised service providers operating strictly under our instructions.
You hold the right to access, correct, export, and delete your Personal Data. Submit any data rights request to our support team and receive a substantive response within 30 days.
Independent third-party security specialists conduct regular penetration testing and vulnerability assessments of the coc4d platform infrastructure to identify and remediate potential weaknesses before they can be exploited.
coc4d keeps your data only for as long as legally required or operationally necessary. Detailed retention schedules govern every data category — after which your data is securely deleted or anonymised.
In the unlikely event of a Personal Data breach posing a high risk to your rights, coc4d will notify affected Members without undue delay and take immediate action to contain and investigate the incident.
coc4d is built on transparency, security, and trust. Now that you understand exactly how your personal data is handled, sign in and explore everything the platform has to offer — from live casino tables and slots to sportsbook markets covering BRI Liga 1, EPL, and Champions League.
21+ only · Play responsibly · coc4d is an internationally licensed platform